Performance metrics

Most companies rely on traditional metrics to follow up business performance. These metrics typically include profit, margins and market share. A problem is that all these metrics measure historical performance. KW Partners has helped a number of companies in developing new metrics that quickly measure changes in competitiveness using information such as customer churn.

Example of work  >>

Customer satisfaction and employee surveys

Satisfied customer and employee surveys are essential instruments in a company’s ambition to boost its competitive position.

We have 20 years experience of developing key performance indicators (KPI) for customer satisfaction  and employee motivation.

Our approach are always tailored to our clients’ unique needs and circumstances and we use state-of-the art analysis tools in order to capture differences among different customer and employee categories.

Example of work >>

Market Analyses

We always use advanced market and competitor analyses in our assignments. The analyses include information from many sources including customer surveys, our clients business system, industry statistics and interviews with management and customers.

 We use sophisticated analysis tools and are experts in areas such as Data Mining, Choice Modeling and Customer Scoring. Our consultants are experts in applying these tools in order to solve real world challenges.

Example of work >>